Ondřej Mirtes

Let your users reply to e-mails

This is an automatically generated e-mail, so please do not reply to it!

Does this phrase — and e-mails from the obligatory address with „noreply“ before the @ sign — get on your nerves too?

E-mail is an absolutely fundamental user interface. Your customers will appreciate that they can intuitively click Reply and have a living being read their message on the other end.

The only reason you can have for a no-reply address is the fear of spam and bounce messages from undelivered e-mails. But that’s your problem, not your customers’. Just set up a few filters in Gmail for it.

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